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Customer Help

Our team is always here to assist.

Common purchase queries answered

Orders and Shipping

Depending on stock availability please allow for 2-7 working days to receive your order.

You will be able to create an account at checkout, you can also select my account from the top menu and create a customer account from there.

Log into your account and select my details to change your shipping address. alternatively contact our team through the contact us page and we will make change your shipping address on orders already placed.

No we will not keep any payment details on file. secure payments are made through PayFast and we will never see your details.

Yes we try to accommodate customers from all over Africa as well as outside of Africa. but please contact us for a shipping quote on all cross boarder orders. 

If you need to swap an item

Returns and Exchanges

Our returns policy can be found here. Please contact us for assistance with any returns.

Please contact us to replace the items according to our returns policy.

Please contact us as soon as possible and we will change the shipping address for your order.

Yes you are able to change or cancel any order. Click on my orders or contact our support team.

In most cases yes provided the product is not end of life or a sale item. please contact us to make arrangements.